Welcome to Boxxed

Privacy Policy

Effective Date: 17 May 2026

At Boxxed, we are committed to protecting the privacy of our users. This Privacy Policy explains what information we collect, how we use it, and the choices you have in relation to your data.

Information We Collect

When you use the Boxxed platform, we may collect the following information:

• Full name and contact details (email address, phone number)
• Order and transaction history
• Device and usage information (browser type, session data)
• Location data, where you grant permission, to display nearby restaurants
• WhatsApp contact details, where you provide consent for communications

How We Use Your Information

We use the information we collect to:

• Process and confirm your reservations
• Send order confirmations, QR codes, and pickup details via WhatsApp
• Issue refunds to your Boxxed Credits balance
• Improve our platform and user experience
• Communicate platform updates and promotional offers, where you have opted in

WhatsApp Communications

• Order confirmation, QR code, and pickup details upon a successful reservation
• Refund notifications when Boxxed Credits are issued to your account
• A daily notification per active restaurant partner when their box is published (maximum one message per restaurant per day)
• A post-pickup confirmation and rating prompt following collection of your order

In addition to the above, you may separately opt in to receive promotional communications from Boxxed. This is entirely voluntary and can be managed through your account settings.

You may withdraw your default WhatsApp consent at any time by contacting us at boxxedapp@gmail.com.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited data with payment processor Safepay solely for the purpose of processing your transactions securely. Restaurant partners receive only the information necessary to fulfil your order (name and order reference).

Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services. You may request deletion of your account and associated data at any time by contacting us.

Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at boxxedapp@gmail.com.

Contact

For any privacy-related queries, please contact us at boxxedapp@gmail.com.

Terms & Conditions

Effective Date: 17 May 2026

By accessing or using the Boxxed platform, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our service.

The Boxxed Service

Boxxed is a digital platform that connects customers with same-day surplus food boxes from partner restaurants in Karachi. Boxxed facilitates the reservation and payment process but is not responsible for the preparation, content, or quality of the food provided by restaurant partners.

Reservations

• All reservations are subject to availability at the time of booking.
• A reservation is confirmed only upon successful payment via our payment processor, Safepay.
• Each box is assigned a unique order number and QR code upon confirmation.
• Customers must present their QR code at the time of pickup.
• Pickup must occur within the designated pickup window specified at the time of reservation.

Pricing & Payment

• All prices are displayed in Pakistani Rupees (PKR).
• Payment is processed securely via Safepay.
• The sale price displayed reflects the discounted same-day price. The actual value stated is the estimated retail value of the box contents as provided by the restaurant partner.
• Boxxed reserves the right to update pricing at any time. Changes will not affect confirmed reservations.

Boxxed Credits

Boxxed Credits are non-transferable and have no cash value. Credits may be issued as refunds for eligible cancellations and applied towards future purchases on the platform. Credits do not expire unless otherwise stated.

User Conduct

Users agree not to misuse the platform, attempt to circumvent payment processes, or engage in fraudulent activity. Boxxed reserves the right to suspend or terminate accounts found to be in violation of these terms.

Limitation of Liability

Boxxed acts solely as an intermediary between customers and restaurant partners. We are not liable for the quality, safety, or allergen content of food items provided by restaurant partners. Customers with specific dietary requirements or allergies should exercise caution and contact the restaurant directly if needed.

Changes to Terms

Boxxed reserves the right to update these Terms and Conditions at any time. Continued use of the platform following any changes constitutes acceptance of the updated terms.

Contact

For any queries regarding these terms, please contact us at boxxedapp@gmail.com.

Cancellation & Refund Policy

Effective Date: 17 May 2026

We understand that plans change. The following policy governs cancellations and refunds on the Boxxed platform.

Cancellation Window

How to Cancel

Cancellations must be made directly through the Boxxed app on the My Orders screen. Tap your active order and select Cancel Reservation within the 15-minute cancellation window.

Refund Method

All eligible refunds are issued exclusively as Boxxed Credits. Refunds are not returned to the original payment method (credit/debit card or bank account). Boxxed Credits will be added to your account balance and can be applied to any future reservation on the platform.

Refund Timeline

Boxxed Credits will be reflected in your account within 24 hours of a confirmed cancellation. You will receive a WhatsApp notification once your credits have been issued.

No-Show Policy

If a customer does not collect their reserved box within the designated pickup window, the reservation will be marked as expired. No refund will be issued for no-shows.

Restaurant Cancellations

In the rare event that a restaurant is unable to fulfil a confirmed order, Boxxed will issue a full refund in the form of Boxxed Credits and notify the affected customer via WhatsApp as soon as possible.

Complaints

If you have a complaint regarding your order (missing items, quality issues, etc.), please contact us at boxxedapp@gmail.com within 2 hours of your pickup time. We will review each complaint on a case-by-case basis.

Contact

For any cancellation or refund queries, please contact us at boxxedapp@gmail.com.

Ownership Statement

Effective Date: 17 May 2026

This page confirms the ownership and operational details of the Boxxed platform.

Platform Owner

The Boxxed platform, accessible at boxxed.pk, is owned and operated by:

Our Mission

Boxxed was founded with two goals in mind — and they are inseparable.

The first is simple: in an economy where the cost of a good meal keeps rising, we believe everyone deserves access to quality food at a price that makes sense. Boxxed makes that possible by connecting people with freshly prepared food from great restaurants at a fraction of its original price.

The second is something we feel just as strongly about. An enormous amount of perfectly good food is discarded every single day by restaurants at the end of service — not because it is unsafe or poor quality, but simply because the day is over. That food deserves a better ending. Through Boxxed, we hope to give it one.

Every box sold is a meal that did not go to waste. Every customer who opens that box is part of something larger than a transaction. We are building Boxxed because we genuinely believe a small shift in how people think about end-of-day food can add up to something meaningful — for their wallets, and for the world around them.

Boxxed is a curated food platform connecting customers with freshly prepared same-day surplus food boxes from partner restaurants in Karachi, Pakistan. The platform facilitates discovery, reservation, and payment for discounted food boxes made available by restaurant partners at the end of each service day.

Contact Information

For all enquiries including business, partnership, press, or support matters, please reach out to us at boxxedapp@gmail.com.

Governing Law

This platform and all associated policies are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from the use of this platform shall be subject to the jurisdiction of the courts of Karachi, Pakistan.